These terms of service were last updated on 17th February, 2025, and apply to all users visiting TheRink's Web Site and Services.
"TheRink", "Rich@TheRink" refers to Rich Andrews and the business of operation under the trading name "TheRink"
"You", "Your" refers to the customer or prospective customer of TheRink
Skate sharpening is a highly technical process and requires not only specialist equipment and experience, but also relies on the skates themselves to have been properly maintained through their life.
While unlikely, damage to the ice skate blade caused through general use, such as nicks and bends in the blade, may result in a less than satisfactory finish to the process.
While every care is to ensure the finished edges are as level as possible, TheRink accepts no liability for uneven edges caused by the blades not being straight, nor for damage caused in the sharpening process due to nicks and bends.
The standard sharpening process is not designed to guarantee longitudinal profile of the blade, but will seek to minimize changes over time.
TheRink will always inspect the skate prior to work commencing, and will inform you if there are issues that may result in less than satisfactory quality to the work.
TheRink accepts no liability for defects to the skate (boot or blade) outside of the control of TheRink.
TheRink provides Retail service for the general public. While appointments may be offered inside Cambridge Ice Arena for the purpose of testing the skates on the ice, or for general convenience, this service is not affiliated with Cambridge Ice Arena or GLL (Better), and therefore our customers will usually be required to pay the centre for access to their facilities.
Many products, including skates, may be provided as part of a non-advice service. We will give you information on the products you are interested in, but the decision on purchase remains with the customer, including whether the size is correct for you in length and width.
Where an advice service is provided, we shall be very clear verbally providing the context under which the advice is given and the limitations of any guarantee relating to the advice.
We do not provide a mail-order/delivery service for most goods.
Retail services are provided in-person (face to face) and fall under the general Consumer Rights Act 2015.
As we are an in-person shop, customers are expected to confirm that the product meets their expectations of quality and fit for purpose prior to committing to the purchase. To that end we allow the customers to try on/out the products where doing so will not affect the saleability of the item. You confirm that you have assessed the product and it is satisfactory, without defect, and fit for purpose when you remove the product from the site.
If the sale proceeds the customer has the right to return the item purchased from Rich@TheRink for a full refund on condition that:
In addition, the customer has the right to return an item purchased from Rich@TheRink for a full refund where it can be shown the goods are faulty, whether or not the packaging is complete.
Under some circumstances we shall offer to repair, replace or refund all, or part of the cost of the item purchased from Rich@TheRink if it remains in a saleable condition, even if:
No refund, replacement or repair shall be offered in the event that: