Before we heat-mould your skates, please read the following - you will be required to sign to indicate acceptance

While we take every care to safely heat mould skates, it is a process that can cause damage outside the control of Rich Andrews (Rich@TheRink). This document outlines the risks. We will not heat mould skates without your acknowledgement of these risks, nor will we heat mould skates that are not specifically designed for heat moulding.

• Some skates have a manufacturer maximum number of times a skate can be heat moulded. It is your responsibility to ensure that you keep within the maximum to avoid boot structural damage.
• During the heating process a special oven is used at the manufacturer stipulated time and temperature. If you have previously heat moulded without an oven specifically designed for the process, structural damage may have occurred that is not present until the next heat moulding.
• After heating some parts of the skate may remain very hot for a period, and this may cause burns if touched. Care must be taken not to touch any metal parts, including lace eyelets, fixing bolts and blades. We cannot be held responsible for burns caused by not being cautious with the heated skate.
• If you have requested stretching or punching, we will take care of this part of the process in our workshop prior to bringing the skate out to be put on your foot. Punching areas of the boot is higher risk and should only be performed under advice.
• After heating we will ask you to put the boot on your foot and position it correctly. You must ensure your foot is centred to the position you wish the moulding to take place. You may stand briefly to ensure that it is positioned correctly, but must not stamp, or kick the heel, toe or sides on to the ground as this may damage the boot.
• We will offer to tie the laces for you, or if you prefer you may do this yourself. Laces must be tightened securely but without excessive force, pulling the laces directly out to the sides of the boot, rather than up or to the front, in order to prevent eyelet damage.
• After the skate has been securely fastened you must sit for 15 minutes. We will measure the temperature of the boot periodically to monitor the cooling (and setting) process. Standing, walking, stamping or kicking your heels, toes or sides on to the floor and other such movements is not allowed, as this may damage the boot while still setting.
• After setting time the skate can be carefully removed. You must not use the skates for a period of 24 hours. This is the generally accepted maximum time for the glues used to form the boot to set. We cannot be held responsible for damage caused by skating on them before this time has elapsed.
• Care must be taken on the next time you skate – check the boot thoroughly for signs of damage or weakness, and work up to full use gradually to test the boot is performing as expected.

We cannot accept liability for damage caused by the process, where it’s not clear the fault was ours, as many times damage is simply previously sustained damage exposed, either through use, previous baking, or manufacturing defects.